What You'll Learn
β
Install, configure, and troubleshoot PCs, laptops, and mobile devicesβ
Manage Windows, macOS, Linux, iOS, and Android operating systemsβ
Diagnose and resolve hardware and software issuesβ
Configure and secure networks (TCP/IP, Wi-Fi, VPN)β
Implement IT security best practicesβ
Provide professional and effective customer supportβ
Prepare for CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) examsPrerequisites
Basic computer knowledge recommended. No prior certification required. Training suitable for IT beginners.
Target Audience
- βBeginners wanting to start an IT career
- βIT professionals in career transition
- βSupport technicians seeking certification
- βJunior system administrators
- βComputer science students
Detailed Curriculum
1
Core 1 - Part 1: Hardware
- βPC components: CPU, RAM, motherboard, storage (HDD, SSD, NVMe)
- βPeripherals and connectors: USB, HDMI, DisplayPort, Thunderbolt
- βBIOS/UEFI configuration and boot process
- βPrinters and multifunction devices
- βInstalling and replacing components
- βHardware troubleshooting: diagnosis and resolution
2
Core 1 - Part 2: Networking
- βTCP/IP fundamentals: IP addressing, subnetting, DHCP, DNS
- βNetwork technologies: Ethernet, Wi-Fi (802.11), Bluetooth
- βRouter and switch configuration
- βConnectivity troubleshooting
- βNetwork tools: ping, ipconfig, tracert, nslookup
3
Core 1 - Part 3: Mobile Devices
- βiOS and Android configuration and management
- βEmail, calendar, contact synchronization
- βMobile security: encryption, MDM, 2FA
- βTroubleshooting touchscreens, batteries, connectivity
4
Core 1 - Part 4: Virtualization and Cloud
- βVirtualization concepts: hypervisors (VMware, Hyper-V, VirtualBox)
- βCloud computing: SaaS, IaaS, PaaS
- βCloud storage and backup
- βVirtual desktop and cloud applications
5
Core 2 - Part 1: Operating Systems
- βWindows 10/11 installation and configuration
- βUser management, permissions, and file sharing
- βSystem tools: Task Manager, Registry, GPO
- βWindows command line and PowerShell
- βmacOS and Linux: navigation, basic commands
6
Core 2 - Part 2: Security
- βThreats: malware, phishing, ransomware, social engineering
- βAntivirus, firewall, data encryption
- βAuthentication: passwords, biometrics, MFA
- βWi-Fi security: WPA3, EAP, VPN
- βSecure data destruction
- βSecurity policies and compliance
7
Core 2 - Part 3: Software Troubleshooting
- βTroubleshooting methodology
- βOperating system problem resolution
- βDiagnostic and recovery tools
- βBackup and restore
- βPerformance optimization
8
Core 2 - Part 4: Professional Support
- βClient communication
- βTicket management and documentation
- βChange procedures and project management
- βPhysical security and compliance
- βProfessional practices and ethics
9
Exam Preparation
- βCore 1 exam simulations (220-1101)
- βCore 2 exam simulations (220-1102)
- βSuccess strategies and time management
- βReview of exam objectives
- βHands-on labs and exercises
Expected Outcomes
Complete preparation for CompTIA A+ exams (Core 1 and Core 2)
90% first-time pass rate
Practical IT support skills immediately applicable
Globally recognized certification by employers
Exam voucher included in training price
Companies in Shanghai using this training
- SAIC Motor - Awareness training for 500+ employees
- China Eastern Airlines - Ongoing certification program
- ICBC - Security audit and custom training
- Zhangjiang Hi-Tech Park startups - Monthly group training sessions
Regulatory Compliance
MLPS (Multi-Level Protection Scheme), Cybersecurity Law of China, PIPL (Personal Information Protection Law), growing ISO 27001 adoption
FAQs
What is CompTIA A+ certification?
How many exams are required to obtain the certification?
What is your student pass rate?
How long is the certification valid?
What career opportunities does this certification offer?
Ready to get started?
Next session in Shanghai
January 22, 2026
Pricing adapted to the Shanghai market. Inter-company and in-house training available. Custom quote within 24h.