ITIL 4 Training Casablanca

Complete ITIL 4 Foundation training - The reference framework for IT Service Management (ITSM)

ITIL 4 Foundation3 daysBeginnerBlended (in-person + remote)

In Casablanca, our cybersecurity training supports Grand Casablanca businesses in their secure digital transformation. Organizations like OCP Group, Attijariwafa Bank, BMCE Bank of Africa trust our expertise to train their teams. Based in Casablanca Technopark, we understand the specific challenges of the Morocco market and adapt our programs to local realities.

Key Information

Duration3 days

ModeBlended (in-person + remote)

LevelBeginner

LocationCasablanca

Checklist

Download for free

ITIL 4 Checklist: 34 Practices

Assess your organization's ITSM maturity with all 34 ITIL 4 practices.

Checklist

Presentation

Complete ITIL 4 Foundation training - The reference framework for IT Service Management (ITSM)

Objectives

Understand ITIL 4 key concepts and Service Value System
Master the 4 dimensions of service management
Know the 34 ITIL 4 practices
Apply the 7 guiding principles
Pass the ITIL 4 Foundation exam

Target Audience

→IT managers and leaders
→Support technicians and helpdesk
→IT project managers
→ITSM consultants
→Anyone working in IT

Prerequisites

No formal prerequisites. IT experience is helpful but not mandatory.

Detailed Program

•From ITIL v3 to ITIL 4: evolution
•Service Value System (SVS)
•Service Value Chain
•The 4 dimensions

Frequently Asked Questions

Prerequisites

No formal prerequisites. IT experience is helpful but not mandatory.

Target Audience

→IT managers and leaders
→Support technicians and helpdesk
→IT project managers
→ITSM consultants
→Anyone working in IT

Detailed Curriculum

Module 1: ITIL 4 Key Concepts

→From ITIL v3 to ITIL 4: evolution
→Service Value System (SVS)
→Service Value Chain
→The 4 dimensions

Module 2: The 7 Guiding Principles

→Focus on value
→Start where you are
→Progress iteratively
→Collaborate, Keep it simple, Optimize, Think holistically

Module 3: ITIL 4 Practices

→15 general practices
→17 service management practices
→3 technical management practices
→Focus on Incident, Problem, Change

Module 4: Exam Preparation

→Exam format (40 questions, 65% required)
→Key concepts review
→Practice exams
→Tips and tricks

Expected Outcomes

Understand ITIL 4 key concepts and Service Value System

Master the 4 dimensions of service management

Know the 34 ITIL 4 practices

Apply the 7 guiding principles

Pass the ITIL 4 Foundation exam

Companies in Casablanca using this training

OCP Group - Awareness training for 500+ employees
Attijariwafa Bank - Ongoing certification program
BMCE Bank of Africa - Security audit and custom training
Casablanca Technopark startups - Monthly group training sessions

Regulatory Compliance

Law 05-20 on cybersecurity, DGSSI (General Directorate of Information Systems Security), Law 09-08 (personal data protection), CNDP (National Commission for Data Protection), ISO 27001 compliance for banking sector

FAQs

What is the difference between ITIL v3 and ITIL 4?

ITIL 4 replaces the service lifecycle with the Service Value System. It integrates DevOps, Agile and Lean. The 26 processes become 34 practices. The approach is more flexible and modern.

How much does the ITIL 4 Foundation exam cost?

The exam costs approximately €350-400. It includes 40 multiple choice questions over 60 minutes. The passing score is 26/40 (65%). The certification does not expire.

Ready to get started?

Next session in Casablanca

March 2, 2026