Select Your City
Select your city to view local pricing, upcoming sessions, and region-specific information.
Can't find your city? We also offer remote training sessions.
Download for free
ITIL 4 Checklist: 34 Practices
Assess your organization's ITSM maturity with all 34 ITIL 4 practices.
Presentation
Complete ITIL 4 Foundation training - The reference framework for IT Service Management (ITSM)
Objectives
- Understand ITIL 4 key concepts and Service Value System
- Master the 4 dimensions of service management
- Know the 34 ITIL 4 practices
- Apply the 7 guiding principles
- Pass the ITIL 4 Foundation exam
Target Audience
- →IT managers and leaders
- →Support technicians and helpdesk
- →IT project managers
- →ITSM consultants
- →Anyone working in IT
Prerequisites
No formal prerequisites. IT experience is helpful but not mandatory.
Detailed Program
- •From ITIL v3 to ITIL 4: evolution
- •Service Value System (SVS)
- •Service Value Chain
- •The 4 dimensions
Frequently Asked Questions
Detailed Curriculum
Module 1: ITIL 4 Key Concepts
- →From ITIL v3 to ITIL 4: evolution
- →Service Value System (SVS)
- →Service Value Chain
- →The 4 dimensions
Module 2: The 7 Guiding Principles
- →Focus on value
- →Start where you are
- →Progress iteratively
- →Collaborate, Keep it simple, Optimize, Think holistically
Module 3: ITIL 4 Practices
- →15 general practices
- →17 service management practices
- →3 technical management practices
- →Focus on Incident, Problem, Change
Module 4: Exam Preparation
- →Exam format (40 questions, 65% required)
- →Key concepts review
- →Practice exams
- →Tips and tricks
Questions about the program?
Prerequisites
No formal prerequisites. IT experience is helpful but not mandatory.
Target Audience
- →IT managers and leaders
- →Support technicians and helpdesk
- →IT project managers
- →ITSM consultants
- →Anyone working in IT
Expected Outcomes
Understand ITIL 4 key concepts and Service Value System
Master the 4 dimensions of service management
Know the 34 ITIL 4 practices
Apply the 7 guiding principles
Pass the ITIL 4 Foundation exam
Why choose our training?
- Certified instructors with field experience
- Up-to-date content with latest 2025 threats
- Practical approach: 60% hands-on exercises
- Complete course materials included
- In-person in 10 cities + remote option
- Satisfaction rate: 4.8/5 (127 reviews)
Availability
Sessions available year-round in our 10 cities. In-person and remote training available. Request the complete schedule for your city.
FAQs
Ready to get started?
Select your city to view upcoming sessions and local pricing
Available on-site in 13 cities and via remote training