ITIL 4 Training Geneva

Complete ITIL 4 Foundation training - The reference framework for IT Service Management (ITSM)

ITIL 4 Foundation3 daysBeginnerBlended (in-person + remote)

In Geneva, our cybersecurity training supports Geneva businesses in their secure digital transformation. Organizations like UBS, Credit Suisse, Pictet trust our expertise to train their teams. Based in Campus Biotech, we understand the specific challenges of the Switzerland market and adapt our programs to local realities.

Key Information

Duration3 days

ModeBlended (in-person + remote)

LevelBeginner

LocationGeneva

Checklist

Download for free

ITIL 4 Checklist: 34 Practices

Assess your organization's ITSM maturity with all 34 ITIL 4 practices.

Checklist

Presentation

Complete ITIL 4 Foundation training - The reference framework for IT Service Management (ITSM)

Objectives

Understand ITIL 4 key concepts and Service Value System
Master the 4 dimensions of service management
Know the 34 ITIL 4 practices
Apply the 7 guiding principles
Pass the ITIL 4 Foundation exam

Target Audience

→IT managers and leaders
→Support technicians and helpdesk
→IT project managers
→ITSM consultants
→Anyone working in IT

Prerequisites

No formal prerequisites. IT experience is helpful but not mandatory.

Detailed Program

•From ITIL v3 to ITIL 4: evolution
•Service Value System (SVS)
•Service Value Chain
•The 4 dimensions

Frequently Asked Questions

Prerequisites

No formal prerequisites. IT experience is helpful but not mandatory.

Target Audience

→IT managers and leaders
→Support technicians and helpdesk
→IT project managers
→ITSM consultants
→Anyone working in IT

Detailed Curriculum

Module 1: ITIL 4 Key Concepts

→From ITIL v3 to ITIL 4: evolution
→Service Value System (SVS)
→Service Value Chain
→The 4 dimensions

Module 2: The 7 Guiding Principles

→Focus on value
→Start where you are
→Progress iteratively
→Collaborate, Keep it simple, Optimize, Think holistically

Module 3: ITIL 4 Practices

→15 general practices
→17 service management practices
→3 technical management practices
→Focus on Incident, Problem, Change

Module 4: Exam Preparation

→Exam format (40 questions, 65% required)
→Key concepts review
→Practice exams
→Tips and tricks

Expected Outcomes

Understand ITIL 4 key concepts and Service Value System

Master the 4 dimensions of service management

Know the 34 ITIL 4 practices

Apply the 7 guiding principles

Pass the ITIL 4 Foundation exam

Companies in Geneva using this training

UBS - Awareness training for 500+ employees
Credit Suisse - Ongoing certification program
Pictet - Security audit and custom training
Campus Biotech startups - Monthly group training sessions

Regulatory Compliance

Swiss DPA (Federal Data Protection Act), FINMA (banking regulation), ISO 27001 required for financial institutions, revised FADP (2023), GDPR-equivalent compliance

FAQs

What is the difference between ITIL v3 and ITIL 4?

ITIL 4 replaces the service lifecycle with the Service Value System. It integrates DevOps, Agile and Lean. The 26 processes become 34 practices. The approach is more flexible and modern.

How much does the ITIL 4 Foundation exam cost?

The exam costs approximately €350-400. It includes 40 multiple choice questions over 60 minutes. The passing score is 26/40 (65%). The certification does not expire.

Ready to get started?

Next session in Geneva

March 12, 2026